Kaya96 takes the protection of every member's personal data seriously. This document clearly explains how we collect, use, store, and protect your information — in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
This Privacy Policy is published by kaya96, an online sports betting and casino platform operating under a valid international licence. This document explains in detail how kaya96 collects, processes, stores, and protects the personal data you provide to us when using our platform, website, and mobile app.
This policy applies to all users who access or use any kaya96 services, including registered members, website visitors, and anyone who interacts with our customer support team. By using the kaya96 platform, you agree to the practices described in this Privacy Policy.
Kaya96 operates in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and international data protection standards. We are committed to ensuring your personal data is always handled responsibly, transparently, and securely.
Kaya96 collects your personal data through several means — directly from you, automatically as you use our platform, and in some cases from trusted third-party sources. Below is a detailed breakdown of the types of data we collect:
| Data Category | Type of Information | Collection Methods |
|---|---|---|
| Identity Data | Full name, date of birth, IC/passport number, selfie photo for KYC | Account registration, KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Registration form, profile updates |
| Financial Data | Bank account number, deposit & withdrawal transaction records, betting history | Payment operations, platform activity |
| Technical Data | IP address, device type, web browser, operating system, cookie data | Server logs, cookies, tracking pixels |
| Behavioural Data | Games played, session duration, wagering patterns, game preferences | Automated platform analytics |
| Communication Data | Live chat records, support tickets, and emails with the kaya96 team | Customer service interactions |
We only collect data that is strictly necessary to deliver our services effectively. We do not collect sensitive data categories such as health information, religious beliefs, or political views unless required by law or for specific user protection purposes.
Every piece of data we collect has a clear and legitimate purpose. kaya96 uses your personal data for the following purposes:
kaya96 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. This is our core commitment to member privacy. However, in the context of legitimate business operations, we may share your data with the following categories of third parties:
All third-party service providers working with kaya96 are bound by strict data protection agreements. They are only permitted to use your data for the specific agreed purposes and may not use it for any other reason.
Kaya96 invests seriously in digital security infrastructure to ensure your personal data is always protected from unauthorized access, loss, or misuse. The following are the layers of protection we employ:
Kaya96 uses cookies and similar tracking technologies to enhance your experience on our platform, understand how users interact with our website, and deliver more relevant advertisements.
Types of cookies we use:
You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality or your experience on the kaya96 platform.
Under the Personal Data Protection Act 2010 (PDPA) Malaysia, you have the following rights regarding the personal data kaya96 holds about you:
To exercise any of the above rights, please contact the kaya96 support team via the in-platform 24/7 live chat. We will process your request within 21 business days in accordance with PDPA requirements. In some cases, we may need to verify your identity before fulfilling your request.
Kaya96 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.
Once the retention period expires and there is no legal requirement to keep the data, kaya96 will securely delete or destroy your data using industry-recognised methods to ensure it cannot be recovered.
The kaya96 platform may contain links or integrations with third-party services such as game providers or payment platforms. This Privacy Policy applies only to information collected directly by kaya96.
When you use third-party services integrated within the kaya96 platform, their privacy practices may differ from ours. kaya96 is not responsible for the privacy practices or content of any third party, even if they are our business partners.
Kaya96 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform developments. Any material changes will be communicated to you via email or a prominent notice on the platform before they take effect.
The latest version of this Privacy Policy is always available on the kaya96 website with a clear update date. Continued use of our platform after any amendments take effect will be considered your acceptance of the updated terms.
If you have any questions, concerns, or wish to exercise your data rights, please contact the kaya96 Data Protection Officer via:
We are committed to responding to all privacy-related inquiries within 5 business days. For more complex matters such as data access or deletion requests, processing may take up to 21 business days in accordance with Malaysia's PDPA.
Data protection is not merely a legal obligation for us — it is a core value we uphold in every aspect of kaya96's operations
Every bit of data moving between your device and kaya96's servers is protected by 256-bit SSL encryption — the same technology used by banking institutions and Malaysian government agencies.
2FA adds an extra layer of protection to your account. Even if someone obtains your password, they still cannot access your account without the verification code sent to your phone.
Kaya96 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Every data handling process we carry out has been reviewed and verified to ensure complete adherence to local legislation.
This is our unwavering promise: kaya96 has never and will never sell your personal data to advertisers, data brokers, or any third party for their own commercial gain.
The kaya96 platform undergoes regular independent penetration testing and security assessments by trusted third-party cybersecurity firms to identify and close any vulnerabilities before they can be exploited.
Kaya96 internal staff are only granted access to the data they need to perform their respective duties. All access is logged and monitored, and any misuse will be subject to strict disciplinary action.
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